Question 1

When does my order ship?

Accepted Answer

Orders ship on Mondays, Wednesdays and Fridays. Each item is made in about 24 working hours and ships on the next shipping day.

Question 2

How long does delivery take?

Accepted Answer

In mainland Portugal we deliver with GLS Express, usually within 24 working hours of dispatch. To the islands and the rest of Europe we ship by CTT registered mail.

Question 3

How much is shipping?

Accepted Answer

Mainland Portugal: €3.95 (free from €40). Azores and Madeira: €4.95. Rest of Europe: €7.95.

Question 4

Which gifts do I get with my order?

Accepted Answer

From €20 you get a motivational bracelet, from €30 a glossy hydrogel screen protector for your model, and from €40 shipping is free.

Question 5

How does the custom case work?

Accepted Answer

You choose your phone model, upload your photo, adjust the framing and add it to the cart. Your image goes with the order straight to production.

Question 6

Can I return a personalised item?

Accepted Answer

As each item is made just for you, we don’t accept returns for change of mind. If there’s a manufacturing or printing defect, or a mistake on our side, we replace it free of charge.

Question 7

What is Shipping Protection?

Accepted Answer

For €1.95 your order is protected against loss, theft and damage in transit. Without protection, we’re not responsible for lost, damaged or stolen items.

Question 8

Which payment methods do you accept?

Accepted Answer

MB WAY, Multibanco (entity and reference), Visa, Mastercard, Apple Pay, Google Pay and crypto. All payments are processed securely.

FAQ