Terms of service
Welcome to CASE IT UP. By accessing our website www.caseitup.pt, browsing the store or making a purchase, the customer declares that they have read, understood and accept these Terms of Service, as well as the other policies available on our website.
These terms apply to all orders placed through the CASE IT UP online store.
🛒 Use of the website
The customer agrees to use the CASE IT UP website responsibly, lawfully and in accordance with applicable law.
Any use of the website for fraudulent, abusive, illegal, offensive or unauthorised commercial purposes, or that may harm CASE IT UP, its customers, partners, suppliers or the normal operation of the store, is not allowed.
CASE IT UP reserves the right to limit, block, cancel or refuse access, requests or orders whenever there are signs of misuse, fraud, bad faith, abuse, a technical error exploited by the customer or breach of these Terms of Service.
📦 Orders
To place an order, the customer must provide true, complete and up-to-date details.
After completing the purchase, the customer will receive an automatic confirmation by email. This confirmation only indicates that the order has been received in our system.
The order is only accepted after payment is validated and processing begins.
CASE IT UP reserves the right to cancel or refuse orders in the event of incorrect details, suspected fraud, product unavailability, an obvious pricing error, a technical failure, failure to meet the purchase conditions or any other reason that prevents the order from being processed correctly.
💳 Payments
The available payment methods are shown at checkout and may include credit or debit card, MB WAY, PayPal or other methods offered by the store.
The order will only be processed after payment is actually confirmed.
If the payment is not completed, is declined, remains pending or is not validated, CASE IT UP does not guarantee that the order will be processed.
All payments are processed through secure external providers. CASE IT UP is not responsible for failures, declines, delays or blocks caused by banks, card issuers, payment platforms or other financial intermediaries.
💰 Prices and promotions
Prices shown on the website include VAT at the applicable legal rate, unless stated otherwise.
CASE IT UP reserves the right to change prices, campaigns, promotions, bundles, shipping costs, discount codes and commercial conditions at any time, without prior notice.
Promotions and discounts are only valid during the period indicated, while stocks last or until a commercial decision by CASE IT UP.
Promo codes must be applied before completing the purchase. Once the order is complete, CASE IT UP does not guarantee that discounts, campaigns or promo codes can be applied retroactively.
In the event of an obvious pricing error, technical error, system failure or incorrectly displayed campaign, CASE IT UP reserves the right to correct the situation, cancel the order or contact the customer before processing.
📱 Products and personalisation
The products sold by CASE IT UP may be personalised, made to order or adapted to the customer's choices.
The customer is responsible for carefully checking all selected options before completing the purchase, including device model, design, photo, text, name, number, colour, variant or any other specification.
CASE IT UP produces the order based on the information provided by the customer.
Once the order has entered production, processing or shipping, we cannot guarantee changes, cancellations or corrections.
The specific conditions for personalised products, returns, exchanges and refunds are described in our Returns and Refunds Policy.
🎨 Content sent by the customer
By sending photos, images, texts, names, quotes, logos or other elements for personalisation, the customer confirms that they are authorised to use this content.
The customer is solely responsible for ensuring that the content sent does not infringe copyright, image rights, registered trademarks, intellectual property, privacy or any third-party rights.
CASE IT UP reserves the right to refuse to produce content that is offensive, illegal, discriminatory, abusive, sexually explicit, violent, protected by third-party rights or contrary to the brand's commercial criteria.
📸 Product images and presentation
The images shown on the CASE IT UP website are used for illustrative and commercial purposes.
There may be small differences between the image shown and the final product, especially for personalised or individually produced products.
Differences in colour, brightness, contrast, framing, position or fit to the chosen model may occur due to the customer's screen, the production process or the characteristics of the product itself.
🚚 Shipping
The conditions for delivery times, shipping, deliveries, tracking, returned orders, orders marked as delivered and Shipping Protection are described in our Shipping Policy and, where applicable, in our Returns and Refunds Policy.
CASE IT UP is not responsible for delays, failures or disruptions caused by external factors, including carriers, strikes, incorrect addresses, absence of the recipient, failure to collect, customs holds or force majeure.
🔄 Returns and refunds
The conditions for returns, exchanges, cancellations, replacements and refunds are described in our Returns and Refunds Policy.
Opening a request does not mean automatic approval.
All requests are subject to review, in accordance with the applicable conditions and the law in force.
🛡️ Warranty and liability
Products sold by CASE IT UP benefit from the legal warranty applicable under the law in force.
The warranty does not cover situations resulting from misuse, drops, impacts, poor care, natural wear, contact with liquids, excessive exposure to heat, attempts to modify the product or incorrect use.
The liability of CASE IT UP, where legally applicable, is limited to the amount actually paid by the customer for the product concerned, unless the law imposes a different liability.
👤 Personal data
The processing of personal data is governed by our Privacy Policy, available at www.caseitup.pt.
By using the website or making a purchase, the customer acknowledges that their data may be processed for order processing, payment, invoicing, shipping, customer support and the other purposes set out in that policy.
📢 Intellectual property
All content on the CASE IT UP website, including texts, images, photos, designs, logos, graphic elements, descriptions, videos, campaigns, visual structure, brand identity and commercial content, belongs to CASE IT UP or is used with permission.
Copying, reproducing, distributing, altering, publishing, commercially exploiting or using any CASE IT UP content without prior written permission is prohibited.
⚠️ Errors, interruptions and website availability
CASE IT UP aims to keep the website up to date, working and secure, but does not guarantee that it will always be available or free from errors, technical faults, interruptions or incompatibilities.
Temporary interruptions may occur due to maintenance, updates, server failures, technical problems, cyberattacks, third-party errors or situations beyond our control.
CASE IT UP is not responsible for losses resulting from temporary unavailability of the website, access failures, technical errors or irregular operation of external platforms.
🌍 Force majeure
CASE IT UP will not be liable for delays, failures or non-performance caused by circumstances beyond its reasonable control.
This includes natural disasters, strikes, pandemics, transport failures, legal restrictions, stock shortages, supplier problems, interruptions of external services, technical failures, operational instability or other force majeure events.
⚖️ Applicable law and dispute resolution
These Terms of Service are governed by Portuguese law.
In the event of a dispute, we recommend that the customer first contacts CASE IT UP by email at geral@caseitup.pt, so that the situation can be reviewed and, whenever possible, resolved directly.
The customer may also use an Alternative Consumer Dispute Resolution Entity or file a complaint through the Electronic Complaints Book (Livro de Reclamações Eletrónico).
More information is available at www.consumidor.gov.pt.
ℹ️ Changes to the Terms of Service
CASE IT UP reserves the right to update, change or replace these Terms of Service whenever necessary, for legal, technical, commercial, operational or store-related reasons.
Changes take effect from the moment they are published at www.caseitup.pt.
Continued use of the website or services of CASE IT UP after changes are published means acceptance of the updated version of the Terms of Service.